Policies

Uruz Metals

Policies

Custom + Personalized Orders

* Customs are currently CLOSED *

Effective May 6th, our production time will increase for 4-5 weeks through June. In-stock items will still ship in 1-5 business days. We are closing on our first home and need some time to set up the new studio space. Please do not hesitate to contact us if you have any questions or concerns. Please sign up for our newsletter to be informed of when customs re-open and when production time returns to normal (2-3 weeks).

Thank you so much for your patience while we make this big, and necessary, change! We look forward to expanding the studio.

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Please contact me concerning custom pieces; I really enjoy working on one-of-a-kind projects and pieces for special occasions. Please allow 4-6 weeks for the design and fabrication process.

Shipping


Holiday Deadlines

CHRISTMAS / YULE
Please see order deadlines below for delivery between 12/20 - 12/24.  There will be a limited number (15) of rush orders available.

INTERNATIONAL (with Priority Mail Upgrade)
Custom Orders (requiring consultation): Nov 6
Made To Order: Nov 16
RUSH Made To Order: Nov 28
In Stock: Dec 6

DOMESTIC
Custom Orders (requiring consultation): Nov 15
Made To Order: Nov 27
RUSH Made To Order: Dec 7
In Stock: Dec 16


Care Instructions

Metal jewelry is not meant to be exposed to damp conditions for extended periods. Please remove your jewelry before bathing, swimming, or strenuous exercise. Metalwork jewelry is prone to deformation and/or breaking when dropped or struck with force. Proper care of your purchase will ensure its long life. Uruz Metals is not responsible for damages caused to products through regular use or misuse.

Returns + Exchanges
I gladly accept exchanges and cancellations. Buyer is responsible for return and exchanged item shipping. If the item is not returned in its original condition, the buyer is responsible for any loss in value. I do not accept returns, but please contact me if you have any problems with your order.

Customized items may be exchanged for a corrected item if they are incorrectly made due to Seller error.

The following items cannot be exchanged
Because of the nature of these items, unless they arrive damaged or defective, I cannot accept exchanges for:


Wholesale Availability

Wholesale purchase is available to qualifying retailers. I am not currently offering out products for non-local consignment. My line sheet and wholesale terms can be provided upon request. For press and other inquiries, please send me a message.


Privacy Policy

To fulfill your order, you must provide me with certain information (which you authorized Big Cartel to provide to me), such as your name, email address, mailing address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

I rely on a number of legal bases to collect, use, and share your information, including:

  1. as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
  2. if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
  3. as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as (a) Providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and (b) Compliance with the Big Cartel Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Big Cartel Seller Policy and Terms of Use.

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

  1. Big Cartel. I share information with Big Cartel as necessary to provide you my services and comply with my obligations under both the Big Cartel Seller Policy and Big Cartel Terms of Use.
  2. Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

  1. Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
  2. Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
  3. Object. You can object to (a) my processing of some of your information based on my legitimate interests and (b) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
  4. Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, I, Joshua Gates, am the data controller of your personal information. If you have any questions or concerns, you may contact me via www.uruzmetals.com.